All orders are shipped by USPS Priority Mail. In stock items are generally shipped within 24 hours of order. Custom orders will vary dependent upon time schedules and difficulty of design. You will be notified by email when processing begins on your order and when shipment has occurred.
Custom items are non-returnable.
Non-Custom items can be returned for a refund excluding shipping fees.
Non-custom items can be exchanged. The procedure for exchange is:
1. Return your item to Spencer Twitcher, PO Box 1511, Ada, OK, 74821 and include your packing slip.
2. Return to the store and place a new order for the item you want.
3. We will refund your original order, excluding shipping fees, once it is received.
We set up this store to have a flat rate box shipping fee. However, your card is not charged until we ship and if we can ship your order in a flat rate envelope, we will deduct $6.00 from your total.